SALARY:
The current minimum salary is $39,486 per annum. This rate is subject to change. This salary increases to
$45,409 after two years of satisfactory service as a Call Center Representative. This rate is subject to
change.

Deadline to apply: February 25, 2025

Duties:
Call Center Representatives, under supervision, in the Office of Technology and Innovation (OTI) New York City 24-hour 3-1-1 Call Center, provide a single point of contact for all non-emergency City services utilizing state-of-the-art telephone and interactive computer systems, respond to phone inquiries from the public, provide customer service and information to callers, take complaints and service requests and forward them for further action; enter inquiries, complaints and requests into appropriate computer systems, and perform related clerical and computer support work. All Call Center Representatives perform related work.

EDUCATION AND EXPERIENCE REQUIREMENTS:
As per Section 54(2) of the Civil Service Law, the education requirement needed to qualify must be
met by February 25, 2026. The experience requirement needed to qualify must be met by the last
day of the Application Period ( February 25, 2025).

1. A baccalaureate degree from an accredited college or university; or
2. An associate degree or 60 semester credits from an accredited college or university and one year of
   satisfactory, full-time experience utilizing a computer to provide information or customer services to
   the public; or
3. A four-year high school diploma or its educational equivalent approved by a State’s Department of
   Education or a recognizing accrediting organization and two years of satisfactory, full-time
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   experience utilizing a computer to provide information or customer services to the public; or
4. A satisfactory combination of education and experience. Satisfactory, full-time experience working for a New York City government agency utilizing a computer to provide information or customer services to the public may be substituted on the basis of one year of NYC government work experience for the two years of experience described in “2” above. College credit may be substituted for the experience utilizing a computer to provide information or customer services to the public on the basis of 60 semester credits for each year of the experience described in “2” above. However, all candidates must possess a four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization.
   
   Credit: NYC DCAS website.

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